List of Topics |
All the subjects could be realized in the form of Trainings or Workshops. The content of the training is customised to the specific needs and demands of the client and actual level of participant’s knowledge and skills.
- COMMUNICATION SKILLS
| Verbal communication | Speech techniques | Non-verbal communication | Active listening |
| Questioning techniques | NLP techniques | Styles of influencing | Running effective meeting |
| Negotiation | Handling conflicts | Interviewing skills | Teamwork |
| Presentation skills | How to say NO | Handling feedback | Communication by phone |
- MANAGERIAL SKILLS
| Basics of leadership | Motivation and Evaluation | Team building | Situational Leadership |
| Delegating | Coaching | Performance management | Time management / Planning |
| Running meetings | MBO/Management by objectives | SWOT analysis | Systemic approach |
- PERSONAL SKILLS
| Self-development | Self-image | Self-organization / Time management | Types of personalities and different approaches in handling them |
| Assertiveness | Positive thinking | Creativeness and solving problems | MBTI |
| Handling stress |
- SELLING SKILLS
| Selling skills | Dealing with customers | Customer oriented services | SPIN method |
| Typology of customers | Telemarketing | Using NLP techniques in sales | Solving of difficult situations |
| Handling complaints | Negotiating with customers/business partners | Effective persuading | |